01 / Who this is between
These terms are a contract between you (the buyer) and Maeve Media (Rachel, a sole trader based in Melbourne, Victoria, Australia). By buying a Maeve Media product or booking a service, you accept these terms.
The terms of sale, refund policy, licence and fine print for everything Maeve Media ships. Written in plain English, short, and not designed to trip you up. If anything is unclear, email rmp@maevemedia.com.au and I'll rewrite it.
These terms are a contract between you (the buyer) and Maeve Media (Rachel, a sole trader based in Melbourne, Victoria, Australia). By buying a Maeve Media product or booking a service, you accept these terms.
Maeve Media sells digital products - PDFs, spreadsheets, Notion templates, Canva templates, prompt libraries and recorded video walk-throughs - plus booked services like audits. Exact contents are described on each product's page and inside the product itself. If what you receive doesn't match what was described, the refund policy in section 5 kicks in.
All prices displayed are in Australian Dollars (AUD) and include GST where applicable. Payhip and Stripe process the charge; your card may see a small FX spread if you're paying from a non-AUD card. We don't mark up currency conversion.
30 days, no questions. If a Maeve Media product or service doesn't save you more time or money than it cost, reply to the order email with the word 'refund' inside 30 days of purchase. I process refunds via Payhip same-day. No forms, no phone calls, no friction.
The only thing I'll ask (optional) is what didn't land, so I can improve the product. You can skip the question and still get the refund.
Memberships: cancel any time before your next renewal for no further charge. The current billing cycle is non-refundable once more than 14 days of membership content has been delivered.
When you buy a Maeve Media product, you get a perpetual, non-exclusive, non-transferable licence to use it inside your business.
For agency or team licences, email rmp@maevemedia.com.au - we have reasonable rates for multi-seat use.
Maeve Media products are professional, senior-marketer grade work. They are not guarantees of revenue, traffic, ROI, or any specific business outcome. Marketing is unpredictable; your results depend on how you apply the product, your existing business fundamentals, and variables outside anyone's control.
To the extent permitted by Australian Consumer Law, Maeve Media's total liability for any product or service is capped at the amount you paid for it.
Nothing in these terms reduces or limits your rights under the Australian Consumer Law. You have statutory guarantees in respect of goods and services that cannot be excluded. If any of the terms above are inconsistent with those rights, the Australian Consumer Law applies.
All Maeve Media content (copy, design, frameworks, prompts, Mona Sans + Tan Meringue typography direction) is original work. We respect the rights of the font foundries we license from and the tools we recommend. If you spot IP we've misused, please tell us - we will correct it.
These terms are governed by the laws of Victoria, Australia. Any dispute that can't be resolved by a good email exchange will be heard in the courts of Victoria.
If we update these terms, the new version is posted on this page with a new 'last updated' date. Active orders remain bound by the terms in force when the order was placed.
All terms, refund, licence and billing questions: rmp@maevemedia.com.au. I respond inside 48 hours, faster for refund requests.